These terms and conditions regulate the contractual relationship between MELLINO S.L., holder of NIF B35100007 y con domicilio social en Calle Sargento Llagas, 29, CP 35007 Las Palmas de Gran Canaria, and the guest regarding the rental of the vacation home. By making a reservation, the Client agrees to comply with all the Terms stipulated herein.
1. Reservations
The reservation must be formalized by an adult and with full legal capacity, and will be confirmed once full payment or a deposit has been received, in accordance with the conditions agreed upon during the booking process.
The Client must provide truthful and complete information during the reservation process. The Company reserves the right to cancel the reservation if any irregularity is detected in the information provided.
2. Payment Policy
The total price of the stay will be agreed upon at the time of booking and must be paid in full before the arrival date, unless otherwise agreed.
If payment is not received within the agreed period, the Company reserves the right to cancel the reservation without the right to a refund of the deposit.
3. Reservation Cancellation Policy
Our cancellation policy is flexible up to one day before. If the Client cancels their reservation at least seven (7) calendar days prior to the scheduled arrival date, the full amount of the reservation will be refunded.
If the cancellation is communicated after this period for any reason (including force majeure), no amount of the reservation will be refunded. Additionally, the Client must assume 20% of the costs generated by the preparation of the reservation canceled outside the deadline.
No-show: If the Client does not show up on the entry date without having previously canceled in due form and time, the Company will not refund the reservation amount.
The cancellation must be made by the same means in which the reservation confirmation was received.
4. Refund
In case of cancellation in accordance with the established conditions, the refund will be processed using the same payment method used for the reservation. Depending on the financial institution, the refund may take between 5 and 10 business days to be reflected in the Client’s account.
If the Client used a credit or debit card, the refund will be credited directly to that card. En caso de haber utilizado otro método de pago, como transferencia bancaria, the refund will be made to the bank account designated by the Client. No cash refunds will be made.
5. Check-in y Check-out
Check-in time is from 15:00 onwards and check-out time is before 15:00, unless previously agreed with the Company.
On the day and time of entry, the Client and accompanying guests must identify themselves with an ID or Passport and present them through a link that will be sent via WhatsApp. The Admission Form for the Traveler’s Registry will be filled out and for the communication of data to the police authorities, in compliance with current regulations.
6. Coexistence Rules
The Client agrees to respect all the Coexistence Rules provided at the start of their stay, which include quiet hours, proper use of the facilities, and respect for the neighbors.
Parties or events are not allowed without prior consent from the Company. The property is for vacation lodging purposes, exclusively for family and authorized companions, not for permanent residence. Subletting the property or using it for commercial activities is prohibited without written authorization from the Company. Failure to comply with these rules may result in early termination of the stay without the right to a refund.
7. Liability for Damages
The Client is responsible for any damage caused by them or their companions to the property during the stay. The Company reserves the right to charge the Client for the repair or replacement costs.
A refundable security deposit may be required to cover possible damages, which will be returned after the inspection of the property at the end of the stay, deducting any damages or additional cleaning needed.
8. Unauthorized Occupancy
Only the people indicated in the reservation can access the property. Failure to comply with this provision will entitle the Company to cancel the reservation without the right to a refund or to apply a proportional charge for additional guests not communicated or consented to.
9. Animals
The stay of animals or pets is not allowed, unless expressly and in writing authorized by the Company. The authorization will not exempt the Client from being liable for any damage caused by the animals.
10. Inspection
The Company reserves the right to access the property during the Client’s stay in the event of emergencies, essential maintenance, or necessary inspections, notifying the Client beforehand whenever possible.
11. Confidentiality and Data Protection
The Company will process the Client’s personal data in accordance with its Privacy Policy, in compliance with applicable data protection regulations.
12. Dispute Resolution
The parties expressly and irrevocably submit to the jurisdiction of the Courts of Las Palmas de Gran Canaria, waiving any other jurisdiction that may apply to them.
13. Modification of the Terms
The Company reserves the right to modify these Terms at any time, notifying the Client with reasonable notice.
14. Acceptance of the Terms
By making the reservation, the Client acknowledges having read, understood, and accepted all the terms set forth herein.